SVYATOVIT multipurpose engineering machines are accompanied by modern and high quality service system. Our specialized service provides uninterrupted machine operation during warranty period and after it. Thus, we care about the reputation of our multipurpose engineering machines and are ready to render any kind of assistance to our customers.
Introduction of electronic service base covering all produced machines will help to quickly respond to every customer’s application and take service support decisions immediately. Service personnel can provide service support either at our service centers or at the client’s sites.
To provide service support in warranty and post-warranty periods we maintain the necessary reserve of spare parts and components at our storehouses. Spare parts are delivered in the shortest time.
Service system has all necessary equipment for diagnosing and repairing. For example, to diagnose the hydraulic equipment we use Parker special mobile test computer that permits to reveal the slightest defects. Thorough design of multipurpose engineering machine provides easy access to components and parts during maintenance. We provide service support of our machines during their whole operation life.
To provide competent operation of SVYATOVIT machines JV “SVYATOVIT” holds obligatory theoretical and practical operators’ training seminars. Training seminars are held at the plant in conditions close to real situations.
One of the most important components of our work with customers is our annual inspection tours of the places where our machines are used and seminars on the results of the work of SVYATOVIT multipurpose engineering machines. The main aim of these activities is to register all the wishes and demands of our customers.
| SVYATOVIT service system worked out and introduced to the customers the electronic catalogue of spare parts and assembling units. Thus, all the information about the details used in a multipurpose engineering machine is available at customers’ computers. This helps the customer to find necessary spare part and order it via e-mail. |  |
